Privacy Policy
Tenova operates an AI-powered concierge communication system for residential properties.
Information We Collect
We may collect the following information when residents or prospective residents contact us through SMS, phone, WhatsApp, web forms, or related communication channels:
- Name and contact information, including mobile phone number.
- Message content and service-related communication history.
- Property-related support details, such as requests involving amenities, maintenance, packages, leasing, tours, access, or resident services.
- Technical and usage information needed to operate and improve our communication systems.
How We Use Information
We use collected information solely to operate, improve, and support Tenova’s concierge and communication services for residential properties.
- Responding to resident and prospect inquiries.
- Providing concierge, leasing, maintenance, and service-related updates.
- Escalating conversations to authorized human staff when needed.
- Maintaining service records, troubleshooting issues, and improving response quality.
SMS and Messaging Use
When you contact a Tenova-powered property by text message, you may receive automated or staff-assisted responses related to building services, resident support, leasing, scheduling, maintenance coordination, amenities, packages, or related operational communications.
Message frequency varies based on your interaction. Message and data rates may apply depending on your wireless carrier plan.
Data Sharing
We do not sell personal data. We do not share, transfer, or disclose mobile information, text messaging originator opt-in data, or consent records to third parties or affiliates for their own marketing or promotional purposes.
We may share information only as needed with service providers and technology partners who support the operation of our platform and only for legitimate business purposes related to delivering the service.
Data Retention
We retain information only for as long as reasonably necessary to provide services, maintain records, meet legal obligations, resolve disputes, and enforce our agreements.
Opt-Out
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
Security
We use reasonable administrative, technical, and organizational safeguards to protect the information we collect and process. No system can guarantee absolute security.
Your Choices
You may choose not to provide certain information, but doing so may limit our ability to respond to your request or provide services.
Contact
If you have questions about this Privacy Policy, contact us at rudyanthony@pointinfinite.org.