Privacy Policy
Tenova is an AI-powered business communications platform that enables businesses to manage customer conversations via SMS and WhatsApp. This Privacy Policy describes how Tenova collects, uses, and protects information in connection with our SMS communication services.
Information We Collect
We may collect the following information when customers or end users contact a Tenova-powered business through SMS, WhatsApp, web forms, or related communication channels:
- Name and contact information, including mobile phone number.
- Message content and service-related communication history.
- Business inquiry details such as appointment requests, service questions, and follow-up communications.
- Technical and usage information needed to operate and improve our communication systems.
- Opt-in consent records, including date, time, and method of consent.
How We Use Information
We use collected information solely to operate, improve, and support Tenova's business communication services.
- Responding to customer inquiries and service requests on behalf of businesses.
- Providing appointment confirmations, scheduling updates, and follow-up communications.
- Escalating conversations to human staff when needed.
- Maintaining service records, troubleshooting issues, and improving response quality.
SMS and Messaging Use
When you opt in to receive messages from a Tenova-powered business, you may receive automated or staff-assisted responses related to your inquiry, appointment, or service request. Message frequency varies based on your interaction. Message and data rates may apply depending on your wireless carrier plan.
To opt out at any time, reply STOP to any message. Reply HELP for assistance.
Data Sharing
We do not sell personal data. We do not share, transfer, or disclose mobile opt-in data, SMS consent records, or phone numbers to third parties or affiliates for their own marketing or promotional purposes.
We may share information only as necessary with service providers and technology partners who support the operation of our platform and only for legitimate business purposes directly related to delivering the service.
Data Retention
We retain information only for as long as reasonably necessary to provide services, maintain records, meet legal obligations, resolve disputes, and enforce our agreements.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent. Reply HELP for assistance.
Security
We use reasonable administrative, technical, and organizational safeguards to protect the information we collect and process. No system can guarantee absolute security.
Your Choices
You may choose not to provide certain information, but doing so may limit our ability to respond to your request or provide services.
Contact
Tenova is operated by Rudy Anthony, Miami, Florida. If you have questions about this Privacy Policy, contact us at rudyanthony@pointinfinite.org.